Privacy
Policy
We handle the stories people share with great care. Here's how we collect, use, and protect your information.
Information you give us.
When you create or contribute to a Memory Binding book, we collect:
- Account information — name, email address, and password for book organizers.
- Contributor content — written memories, stories, photographs, and signature details you submit.
- Order information — shipping address, payment details (processed securely through Stripe; we do not store card numbers), and order history.
- Invitation data — email addresses of people you invite to contribute.
Contributors do not need to create an account. We collect only the content and signature details necessary to produce your book.
We use your information to make your book.
Your information is used to:
- Produce, print, and ship your book.
- Send contributor invitations and deadline reminders on your behalf.
- Provide customer support and respond to inquiries.
- Send order and shipping confirmations.
We do not sell your information to third parties. We do not use contributor stories or photographs for advertising or marketing without explicit permission.
Your content belongs to you.
The stories and photographs you and your contributors submit are yours. We use them solely to produce your book. We do not share, license, or publish contributor content outside of your book without express written permission from the book organizer.
We retain content for 12 months after your book ships, to allow for reorders. After that period, content is permanently deleted from our servers.
Limited, necessary sharing only.
We share information with third parties only as needed to complete your order:
- Stripe — payment processing.
- Our print fulfillment partner — your name, shipping address, and order details are shared with our third-party printing partner solely to produce and ship your book.
- Shipping carriers (UPS, USPS) — delivery address for fulfillment.
- Email service providers — for sending transactional and invitation emails.
All third-party partners are contractually required to protect your data and may not use it for their own purposes.
Access, correction, and deletion.
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, email us at hello@memorybinding.com. We will respond within 30 days.
If you are located in the European Union or California, you have additional rights under GDPR and CCPA respectively. Please contact us for more information.
We protect what you share.
All data is encrypted in transit (TLS) and at rest. Contributor pages use unique, unguessable URLs rather than passwords. We conduct regular security reviews and use industry-standard practices for data storage and access control.
Minimal use.
We use session cookies to keep you logged in and remember your draft progress. We do not use advertising cookies or third-party tracking pixels. We use privacy-respecting analytics (Plausible) that do not collect personal information.
Questions about this policy? Email hello@memorybinding.com or write to us at 1814 Roanoke Way, Asheville, NC 28801.